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Two Workplace Analytics Service Plans to Enable Viva Insights
Microsoft message center notification MC1009917 (last updated 25 April 2025, Microsoft 365 roadmap item 471002) announced the inclusion of Viva Insights in the Microsoft 365 Copilot license. The mechanism used is the addition of two “Workplace Analytics” service plans to join the existing eight service plans (table 1) that make up the Copilot license. More information is available in the documentation for the Copilot features made available by these service plans.
| Service Plan | Service Plan SKU | Service Plan Part Number |
| Microsoft Copilot with Graph-grounded chat (Biz Chat) | 3f30311c-6b1e-48a4-ab79-725b469da960 | M365_COPILOT_BUSINESS_CHAT |
| Microsoft 365 Copilot in Productivity App | a62f8878-de10-42f3-b68f-6149a25ceb97 | M365_COPILOT_APPS |
| Microsoft 365 Copilot in Microsoft Teams | b95945de-b3bd-46db-8437-f2beb6ea2347 | M365_COPILOT_TEAMS |
| Power Platform Connectors in Microsoft 365 Copilot | 89f1c4c8-0878-40f7-804d-869c9128ab5d | M365_COPILOT_CONNECTORS |
| Graph Connectors in Microsoft 365 Copilot | 82d30987-df9b-4486-b146-198b21d164c7 | GRAPH_CONNECTORS_COPILOT |
| Copilot Studio in Copilot for Microsoft 365 | fe6c28b3-d468-44ea-bbd0-a10a5167435c | COPILOT_STUDIO_IN_COPILOT_FOR_M365 |
| Intelligent Search (Semantic search and dataverse search) | 931e4a88-a67f-48b5-814f-16a5f1e6028d) | M365_COPILOT_INTELLIGENT_SEARCH |
| Microsoft 365 Copilot for SharePoint | 0aedf20c-091d-420b-aadf-30c042609612 | M365_COPILOT_SHAREPOINT |
| Workplace Analytics (backend) | ff7b261f-d98b-415b-827c-42a3fdf015af | WORKPLACE_ANALYTICS_INSIGHTS_BACKEND |
| Workplace Analytics (user) | b622badb-1b45-48d5-920f-4b27a2c0996c | WORKPLACE_ANALYTICS_INSIGHTS_USER |
Table 1: Microsoft 365 Copilot Service Plans
The last update from Microsoft said that updates to add the Viva Insights service plans completed in mid-April 2025.
Viva Insights and Microsoft 365 Copilot
According to Microsoft, access to Workplace Analytics allows “IT admins and analysts can tailor advanced prebuilt Copilot reports with their business data or create custom reports with organizational attributes, expanded Microsoft 365 Copilot usage metrics, and more granular controls.” The data is exposed in Viva Insights (web), the Viva Insights Teams app (Figure 1), and the Viva Insights mobile apps.
Everyone running a Copilot deployment is intimately aware of the need to track and understand how people use AI in different apps. The API behind the Copilot usage report in the Microsoft 365 admin center delivers sparse information. It’s possible to enhance the usage report data with audit data and use the result to track down people who don’t make use of expensive licenses, but that requires custom code. Hence the insights reported in the Copilot Dashboard in Viva Insights.
A note in the announcement says that access to the Copilot Dashboard now requires a minimum of 50 Viva Insights (Copilot) licenses. As obvious from Figure 1, my tenant has fewer than 50 licenses, but can still use Viva Insights because it’s not a new tenant.
What Service Plans Do
As you’re probably aware, a license (product, or SKU) is something that Microsoft sells to customers. A service plan enables or disables specific functionality within a license. For example, the Copilot license includes the Copilot Studio in Copilot for Microsoft 365 service plan, which in turn allows users to create agents in Copilot Studio. If you don’t want people to be able to access Copilot Studio, you can disable the service plan.
Disabling a service plan can be done by updating a user’s licenses through the Microsoft 365 admin center. Options are available to do this through User Accounts or License Details (Figure 2).
If you use group-based licensing, you can amend the options for the Copilot license to remove service plans. However, this affects every user in the group, so you might end up with one group to assign “full” Copilot licenses and another to assign “restricted” licenses.
Be Careful When Disabling Copilot Service Plans
One potential issue with some Copilot service plans is that you’re never quite sure what removing a service plan will do. Removing the Microsoft 365 Copilot in Productivity Apps service plan seems straightforward because it disables the Copilot options in the Office desktop apps (all platforms). But disabling the Intelligent Search service plan will mess up any app that uses Copilot to search.
Blocking Copilot Studio is problematic. Removing the service plan only removes the ability of a user to sign in to use Copilot Studio. They can still sign in for a 60-day trial, just like anyone else with an email address who doesn’t have a Copilot Studio license.
Disabling Copilot Service Plans with PowerShell
Disabling service plans through a GUI can rapidly become tiresome. I wrote a PowerShell script to (downloadable from GitHub) to demonstrate how to use the Set-MgUserLicense cmdlet from the Microsoft Graph PowerShell SDK to disable a Copilot service plan. Another variation on removing service plans is explained here.
The script checks for group-based license assignment for Copilot licenses and if found, creates an array of excluded accounts that it won’t process. It then scans for accounts with a Microsoft 365 Copilot license and if the account isn’t excluded, runs Set-MgUserLicense to disable the Copilot Studio service plan. It’s just an example of using PowerShell to automate a license management operation and is easily amended to process any of the Copilot service plans. Enjoy!!
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Hey Tony
Thanks for the article.
Regarding intelligent search SKU, MS article states its related to dataverse and not related to M365 search. Could you please double check this? This would be very helpful.
https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot
Well, I see what you mean from the product description. Other engineers on the Copilot team told me that the license covers the semantic index and that sort of intelligent indexing. I guess it doesn’t really matter all that much.
Intresting. Looks like Microsoft documentation is out dated, I will reach out to my Microsoft account team. Thanks Tony for the clarification,
A couple of points to remember. First, documentation is not always correct. Microsoft documentation has improved greatly over the last few years, but it still contains errors. Second, Copilot is under such active development that it’s hard for documentation to keep up with change. Third, the recent layoffs removed some pretty good writers from Microsoft’s documentation team. Your account team can ask, but whether they’ll get a better answer depends on who they can talk to. Last March, talking to some of the Copilot development team in Redmond, I was told that they don’t bother documenting how some parts of the system work because it’s changing so often…