Tag: Document mismatch notification

SharePoint generates document mismatch notifications when users create or update files with sensitivity labels that are higher than the site’s container label. Normally, everything works as planned, but if a tenant has a cloudy attachment auto-label retention policy, items can end up in site preservation hold libraries that generate document mismatches. The problem is that you can’t stop the mismatches!

Document mismatch notifications tell users when they apply a higher-priority sensitivity label to documents than applied to the site. Some organizations don’t like these messages because they think the notifications confuse recipients. In this article, we discuss how to use a mail flow rule to redirect the messages to an address who can help people understand how to use sensitivity labels.